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FAQ

What is HOTSTAMPING? 

Hotstamping is a dry method of printing onto surfaces at very high temperatures (at temperatures over 100ºC!!). Every product is hotstamped by hand, inspected and quality checked before your beautiful product is packaged. Because each and every item is unique, please note that there might be slight variations. 

What is the best way to get in touch with you?

We love to receive emails so feel free to click on the button below to shoot us an email with any questions. One of our team members will reply you within 24 hours.

I've placed my order, when will I receive it?

Once we receive your order we begin producing your goodies pretty much straight away! When we receive your order we still start processing within 24 hours. We now offer Express Post via Australia Post deliveries Australia wide. That way you will receive your goodies in approximately 1-2 business days if orders placed before 3pm!

For International shipping most orders will be delivered in approximately 14 business days via DHL Global Mail which is delivered to your door via your local postal service in your Country.

We will always endevour to do our best to make sure your items get to you in a timely and safe manner! However, the times above are estimates provided by DHL Global Mail and your local Country delivery postal services and we cannot be responsible for any delays caused by them, customs clearance processes and for items that are lost by them in transit.

Goh & Co. will not be responsible for any postal delays that are beyond our control. This may include delays that are caused by unforeseen circumstances such as weather conditions, country's local taxes and duties and customs procedures.

I have received my shipping confirmation email but there is no tracking number?

For International orders all parcels are collected by DHL Global mail and sent to Sydney for processing. Once they have processed your parcel they will email us your tracking number in approximately 3-4 business days. As soon as we receive this information we will send you an updated shipping confirmation email with all the details. 

Click here if you would like to track your DHL Global mail delivery

What does the packaging look like?

Everybody likes to receive presents! Our products come individually wrapped in tissue paper, boxed up and finished with a satin ribbon. Follow us on instagram to see what our happy customers have received! Simply search for our hashtag #gohandco on Instagram or follow our Facebook page :)

What's the best way to care for my leather?

Best thing to do is to keep the leather nice and dry. But accidents can happen, we're only human right?! The best way to remove any liquids from the leather is to use a clean dry cloth and dab away the residue until dry. Try to avoid touching the hotstampped area as this may remove some of the gold or silver fill. 

Our leather is made from 100% saffiano leather so it's fairly tough. You should try to avoid scratching the leather with sharp items such as keys and to keep it away from any items with dyed colours that can change the colour of our leather.